User Terms

These terms of use apply to your access to and use of krikia.com and any other website or mobile application that directs to these terms and conditions (collectively, the “Services”), and the information, products and services available through the Services. By using our Services, you accept and agree to comply with all of the terms and conditions set forth below, which form a legally binding agreement between you and krikia.com owned by Krikia Global Ltd. and its applicable subsidiaries and/or affiliates.

We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, but not limited to, if we believe that customer conduct violates these Terms of Use or applicable law, or is otherwise harmful to the interests of krikia.com, its owners, affiliates, licensors or licensees.

We reserve the right to change the terms of this Usage Agreement from time to time, as we deem appropriate. Such changes, modifications, additions or deletions shall be effective immediately upon posting unless otherwise indicated. If we make a change to this Usage Agreement that reduces or significantly changes your rights or responsibilities hereunder, we will notify you via email to the email address you have provided to us. If you object to any of the changes we make, your choice is to stop using our Services. Your continued use of the Services after such changes are posted will be deemed to constitute your agreement to and acceptance of such changes.

We may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Services, or to identify, contact or bring legal action against you or anyone else who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, or the rights or property of visitors to or users of the Services, including our customers. We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. We also may disclose your information when we determine that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

You acknowledge and agree that we may preserve and store any communication by you through the Services or any service offered on or through the Services, and may also disclose such data if required to do so by law or we determine that such disclosure is reasonably necessary to (1) comply with legal process, (2) enforce this Usage Agreement, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of krikia.com, its employees, users of or visitors to the Services, and the public.

Use of the Service

• Accounts: You may register, maintain, and create an Account for the Service. You are responsible and liable for all activities conducted in connection with your Account, and the accuracy of all information relating thereto, including contact, technical and payment information, and your login credentials. You will promptly (i) update any Account information when it changes, and (ii) notify us of any unauthorized use of your Account, including any security or data breach. You may only connect to the Service through your Account and in accordance with our access procedures. By providing us with your email address you consent to us sending you Service-related notices. You must be eighteen (18) years of age or older to use the Service.
• Service Rules: You will use the Service strictly in accordance with these Terms, all Documentation, the Privacy Policy, and Applicable Law. You will not engage in any of the following activities:
  • Use of the Services by you for spamming, flooding, harvesting of email addresses or other personal information, spidering, screen scraping, database scraping, or any other activity with the purpose of obtaining lists of users or any other information, including specifically, property listings available through our Services.
  • Complete transactions offline which were initiated using our payment system provided through the Website, doing us shields us from any loss or damage resulting from such action.
  • Agree not to use information concerning other users of the Services, or any items such users have listed or searched for on the Services (including listing information, user names, email addresses, telephone numbers, and/or other information), for any purpose other than to explore the potential purchase or sale of the item.
  • Attempt to decipher, decompile, disassemble or reverse engineer any of the computer code comprising or in any way making up a part of our Services
  • "Frame", "mirror" or otherwise incorporate any part of the Service into any other website or deep-link to any portion of the Platform (including, without limitation, purchase paths) for any purpose without our express prior written permission.
  • Engage in any other conduct that interferes with the Website, Site Content, or Services or that restricts or inhibits any other person from using or enjoying the same, or which, in Krikia's sole judgment, exposes Krikia or any of its officers, directors, employees or agents to any liability or detriment of any type.
  • Conduct yourself in an offensive or abusive manner whilst using our Websites or Services.

Wallet

The Wallet ("Wallet") is a pre-paid payment instrument which is associated with your Krikia.com account once activated. Once activated and funded, you can use it to purchase a property or fund a property under subscription or any other form of transaction in the marketplace. You can maintain a balance of money with Krikia and redeem it at your convenience.

Krikia.com will not pay any interest on the amount maintained by you in your Wallet.

Wallet Top-Up: Your Wallet can be topped-up, using your debit card, transfer to an account number created for you with our partner merchant bank or any other pre-paid payment options only provided. You will be able to recharge your Wallet up to an amount of N1,000,000 in one instance. You wallet does not require a minimum balance to maintain it.

There is no processing fee for any transaction performed with already topped-up wallet. Processing fee may be charged by payment gateway merchant when topping up wallet

Refund of Wallet Amount: Your wallet comprises of three types of balances - Store credit (which is a credit granted by Krikia.com typically in lieu of a cancelled order), Topped-up balance (which is a prepaid amount that you added to wallet to pay for future orders on Krika.com) and Promotional balance (which is credit granted by Krikia.com purely for promotional or goodwill purposes). Promotional balance added to the Wallet is the only non-refundable balance which can be used for future purchases on Krikia.com. While Store credit and Topped-up balance will continue to be entirely refundable.

Limitation of Liability: In no event will Krikia.com be liable for any special, incidental, indirect or consequential damages or losses of any kind, arising from the use of Wallet or association with the Wallet.

Orders

All orders for purchase are subject to approval by the Seller. All payments whether installment or outright, attracts no additional cost except processing fees chargeable by payment gateway service providers to be paid by Buyer(s) for every transaction.

• Property Allocation As enshrined in a seller’s terms and condition, buyers can be granted allocation after making at least half payment for the property. The seller reserves the right to do so or not. If allocation did not take place prior to making half payment for the property, the property allocation shall take place not later than 2 months after payment is completed.

  Only those that made their payment as at when due are eligible to receive allocation halfway prior to the completion of their subscription payment.

  Failure to comply with the terms of installment payment plan after property has been allocated before completion of payment, the property allocated to buyer(s) shall be treated as follows:

  • The property allocated shall be retrieved from the buyer.
  • The property allocated shall be sold off. The seller is not under any obligation to exercise any duty of care whatsoever in selling the property.
  • The unpaid balance of the installment sum shall be deducted from the amount the property is sold.
  • All cost incurred in retrieving the property from the buyer and in selling the property, shall equally be deducted from the balance of the amount the property is sold.
  • Whatever is left as the balance of the amount the property is sold after the above deductions has been made shall be refunded to the buyer.
• Order Cancellation: On Krikia.com, the only person who can cancel an order/subscription is the seller. The buyer can only request order cancelation. However, the seller is the one who cancels the property under subscription. If you want to cancel your subscription, simply log in to your account, click on the purchase you want to cancel and then select “request order cancellation. And the seller will then initiate your order cancellation request.

  Buyers have up to 48 hours to leave a review when they cancel an order. However, after the 48 hours lapse, the buyer won’t be able to leave a review of the listing.

• Late Penalty Fees: Failure to pay an installment sum on or before the due date(s) attracts 5% interest specific to the amount due for the subscription plan frequency used for the said property. These fees are calculated as a percentage of the installment.
• Installment Termination: Failure to pay an instalment sum on or before the due date(s) with 3 (three) misses based on subscribed payment plan frequency, entitles a seller to terminate an active instalment plan and the money already paid refunded less an amount equal to 20% of the total instalment sum already paid including the initial deposit if any.

Refunds

Customers will need to navigate to the Purchase page of his Account profile and select the property subscription for which he/she wants the refund. From there select “Request Order Cancellation”, a Marketplace request form will appear on your screen. After filling out the form, Marketplace support will contact you to ask for more information on the order while generating your refund request.

Buyer’s protection and refund policy is only applicable for payment(s) that passes through the onsite checkout process. Any payment to a seller that did not pass through our payment system will not merit our interference or refund.

Refunds for cancelled orders shall be issued by Krikia acting for and on behalf of the seller. Refunds of payment for such products for any other reasons shall be subject to the seller’s terms and condition of sale.

• Circumstances Requiring a Refund
  • A customer will be entitled to a full (100%) refund or another satisfactory remedy when:
    • the Merchant/Estate seller fails to or cannot provide the property or services within the validity period;
    • the property issued by the Merchant/Estate seller or services are materially different from what was advertised;
    • the Merchant/Estate seller has chosen to withdraw the deal from sale; or
    • he or she cancels the deal for any other reason besides the above
  • A customer will be entitled to 80% refund of total payments made when;
    • a customer fails to pay an installment sum after the due date with 3 (three) misses based on subscribed payment plan frequency, the buyer or the seller can terminate an installment plan and the money already paid refunded less an amount equal to 20% of the total installment sum already paid including the initial deposit if any;
    • for personal reasons decide to personally cancel and terminate an active installment purchase.

  All refunds are processed not earlier than 30 days from the date of termination of the installment plan via a credit to the customer’s Krikia wallet from which the customer can choose to transfer it to his/her personal bank account or use it to purchase another property.

• Circumstances that do not Qualify for a Refund

  A customer will not be entitled to any refund when:

  • The property has been allocated and the deed of transfer received by the buyer

Force Majeure

Except with respect to your payment obligations, neither party will be liable for failures or delays in the performance of its obligations hereunder due to causes beyond its reasonable control, including, in respect of the provision of the Service, failures or delays caused by our service providers, any act of God, terrorist attacks, inclement weather, accidental damage, vandalism, failure or shortage or power supplies, flood, drought, lightning or fire, strike, lock-out, trade dispute or labor disturbance, or any act or omission of government or other competent authorities.

Links To Third Party Websites

The Website may contain links to third-party websites or applications and our Services may include third-party content that we do not control, maintain or endorse. You expressly acknowledge and agree that we are in no way responsible or liable for any such third-party websites or applications, including, without limitation, their content, policies, failures, promotions, products, services, actions and/or any damages, losses, failures or problems caused by, related to or arising from those third parties or their sites or applications.

Warranty Disclaimers, Limitation of Liability

• If the person entering and/or signing this Agreement is doing so for the purpose of obtaining any Services on behalf of an organization, such person hereby represents and warrants that he/she has the authority to bind such organization to this Agreement. Each party represents and warrants that: (a) it has all right, power and authority to enter into and perform this Agreement; (b) the execution of this Agreement and performance of this Agreement will not violate any other agreement to which it is a party; (c) this Agreement constitutes the legal, valid and binding obligation of such party; and (d) it shall perform this Agreement in accordance with all applicable laws. No advice or information, whether oral or written, obtained by you from Krikia, or through the Services, the Website or Site Content will create any warranty not expressly stated herein.
• If you are a paying Krikia subscriber, Krikia warrants that the Services will materially perform the functions described for them on the Website, provided, however, the foregoing warranty shall not apply to the extent that any problem with the Services is caused by any act or omission by you. Your sole and exclusive remedy, and Krikia’s sole and exclusive liability, with respect to any breach of this warranty shall be that Krikia shall remedy the non-conformance upon receipt of written notice from you detailing such non-conformance or if Krikia is unable to do so, Krikia will refund a portion of the Fees you paid for the nonconforming Services during the period of non-conformance.
• If you are not a paying Krikia subscriber, you use the Services, the Site Content and the Website at your own risk, and you acknowledge that you are responsible for verifying and confirming the quality, performance, accuracy and reliability of the Site Content and Services and of any data obtained by you from the Site Content or Services.
• No advice or information, whether oral or written, obtained by you from Krikia, or through the Services, the Website or Site Content will create any warranty not expressly stated herein.
• Under no circumstances will you be entitled to recover from Krikia any incidental, consequential, indirect, punitive or special damages (including damages for loss of business, loss of profits or loss of use), whether based on contract, tort (including negligence), or otherwise arising from or relating to the use of the services, website or site content; harm or damage to your person or property as a result of using the services; you or anyone else’s conduct or acts in connection with the use of the services; or any actual or attempted communication or transaction between users, in each case, even if Krikia has been informed or should have known of the possibility of such damages. In the event that the foregoing sentence is not enforceable, Krikia’s maximum aggregate liability to you with respect to any damages arising in connection with use of the services, website or site content shall be the amount of any fees received by Krikia from you during the period prior to the date on which the cause of action accrued, whether such damages arise in contract, tort (including negligence), or otherwise. The foregoing remedies and limitations shall apply notwithstanding that any remedy fails its essential purpose.

Indemnification

By using the website or services, you agree that any legal remedy or liability you seek to obtain for actions or omissions of other users will be limited to a claim against the particular user or users who caused you harm. In the event that you have a dispute with one or more other users of the website or services (including, without limitation, any dispute between users regarding any potential or consummated transaction), and in consideration of our provision of the services, you hereby agree to release, remise and forever discharge Krikia and each of its agents, directors, officers, employees, and all other related persons or entities from any and all manner of rights, claims, complaints, demands, causes of action, proceedings, liabilities, obligations, legal fees, costs, and disbursements of any nature whatsoever, whether known or unknown, which now or hereafter arise from, relate to, or are connected with such dispute and/or your use of the Website or Services.

Ratings and Reviews

Only certified customers who have purchased through Krikia or cancelled their purchase can only submit a review to the listing page under subscription through their Purchase account profile.

Whether negative or positive, we will post every comment in full, and as quickly as possible, after being moderated to comply with our Review Guidelines. Some reviews may be temporarily truncated for the sake of brevity, but anyone on our Service can still access the entire review. Reviews may also sometimes be summarized for the sake of brevity and readability. We will also provide transparency over the status of submitted content.

By default, reviews with comments are sorted based on a mix of criteria to display the most relevant reviews, including but not limited to, readability of the review, date of submission, etc. Additional sorting options are available (by date, by rating, etc.).

If we find any fake reviews, we delete them and, if necessary, act against whoever is responsible. For example, if a complaint is raised against a particular review, we look at the review in question and may decide if it is inappropriate, if it does not meet our review guidelines or appears not to be a genuine review.

The opinions expressed in contributions are those of Krikia customers and property sellers and not of Krikia. Krikia does not accept responsibility or liability for any reviews or responses. Krikia is a conduit (without any obligation to verify) and not a publisher of these comments and responses.

At Krikia, we believe real reviews from fellow buyers provide some of the best information to help you and others make future buying decision. To assure that all reviews on the Platform are relevant, helpful, and genuine, we employ strict guidelines.