User Terms

These terms of use apply to your access to and use of krikia.com and any other website or mobile application that directs to these terms and conditions (collectively, the “Services”), and the information, products and services available through the Services. By using our Services, you accept and agree to comply with all of the terms and conditions set forth below, which form a legally binding agreement between you and krikia.com owned by Krikia Global Ltd. and its applicable subsidiaries and/or affiliates.

We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, but not limited to, if we believe that customer conduct violates these Terms of Use or applicable law, or is otherwise harmful to the interests of krikia.com, its owners, affiliates, licensors or licensees.

We reserve the right to change the terms of this Usage Agreement from time to time, as we deem appropriate. Such changes, modifications, additions or deletions shall be effective immediately upon posting unless otherwise indicated. If we make a change to this Usage Agreement that reduces or significantly changes your rights or responsibilities hereunder, we will notify you via email to the email address you have provided to us. If you object to any of the changes we make, your choice is to stop using our Services. Your continued use of the Services after such changes are posted will be deemed to constitute your agreement to and acceptance of such changes.

We may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Services, or to identify, contact or bring legal action against you or anyone else who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, or the rights or property of visitors to or users of the Services, including our customers. We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. We also may disclose your information when we determine that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

You acknowledge and agree that we may preserve and store any communication by you through the Services or any service offered on or through the Services, and may also disclose such data if required to do so by law or we determine that such disclosure is reasonably necessary to (1) comply with legal process, (2) enforce this Usage Agreement, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of krikia.com, its employees, users of or visitors to the Services, and the public.

Use of the Service

• Accounts. You may register, maintain, and create an Account for the Service. You are responsible and liable for all activities conducted in connection with your Account, and the accuracy of all information relating thereto, including contact, technical and payment information, and your login credentials. You will promptly (i) update any Account information when it changes, and (ii) notify us of any unauthorized use of your Account, including any security or data breach. You may only connect to the Service through your Account and in accordance with our access procedures. By providing us with your email address you consent to us sending you Service-related notices. You must be eighteen (18) years of age or older to use the Service.
• Service Rules.

  You will use the Service strictly in accordance with these Terms, all Documentation, the Privacy Policy, and Applicable Law. You will not engage in any of the following activities:

  • Use of the Services by you for spamming, flooding, harvesting of email addresses or other personal information, spidering, screen scraping, database scraping, or any other activity with the purpose of obtaining lists of users or any other information, including specifically, property listings available through our Services.
  • Complete transactions offline which were initiated using our payment system provided through the Website, doing so shields us from any loss or damage resulting from such action.
  • Agree not to use information concerning other users of the Services, or any items such users have listed or searched for on the Services (including listing information, user names, email addresses, telephone numbers, and/or other information), for any purpose other than to explore the potential purchase or sale of the item.
  • Attempt to decipher, decompile, disassemble or reverse engineer any of the computer code comprising or in any way making up a part of our Services
  • "Frame", "mirror" or otherwise incorporate any part of the Service into any other website or deep-link to any portion of the Platform (including, without limitation, purchase paths) for any purpose without our express prior written permission.
  • Engage in any other conduct that interferes with the Website, Site Content, or Services or that restricts or inhibits any other person from using or enjoying the same, or which, in Krikia's sole judgment, exposes Krikia or any of its officers, directors, employees or agents to any liability or detriment of any type.
  • Conduct yourself in an offensive or abusive manner while using our Websites or Services.
• Wallet.

  The transaction page of your seller dashboard has a digital wallet system which is a secure account that allow sellers account holders to hold sales credit. Every money received from sales transaction or refund from the marketplace is transferred to your wallet from which you can withdraw to a bank account.

  You can’t fund your Seller’s wallet directly, spend your wallet sales earning on the marketplace or transfer your earning to your buyer’s wallet. You can only withdraw to your local bank account.

  You can maintain a balance of money with Krikia and redeem it at your convenience.

  Krikia.com will not pay any interest on the amount maintained by you in your Wallet.

  Processing fee may be charged by payment gateway merchant when withdrawing from your wallet to your local bank account.

  Limitation of Liability: In no event will Krikia.com be liable for any special, incidental, indirect or consequential damages or losses of any kind, arising from the use of Wallet or association with the Wallet.

Listings and Listing Parties

You are entitled to list a property (estate) for sale only if you own the Property, or if you are acting as the managing agent or broker for the Property, or if you have the right to sale a Property without violation of the principal owner. You may list a Property for as long as the Property remains available for sale. You must promptly remove the Property listing from the Service if it is no longer available for sale. Krikia may establish limits on the maximum time that listings will remain on the Service, and Krikia shall have no liability or responsibility for the deletion or failure to store any listing. By listing a Property, you represent and warrant to Krikia that:

• you will provide accurate, current and complete registration and listing information;
• your use of the Service will comply with all applicable federal, state and local laws, regulations and rules, and will not violate any contract by which you are bound or any third party rights;
• you will not complete transactions offline which were initiated using the payment system provided through the Website or Services;
• you will not sale, transfer or allocate any property under subscription by Krikia.com customer to anyone else except by the consent of the property subscriber (Customer). Failure to adhere to this will result in a legal action against you by the Krikia legal team, consequently de-listing your property and an outright ban from listing on the marketplace.

All listings are subject to the approval of Krikia.com management team. Physical inspection of the said listing/estate, the verification of the title documents associated with the property with regulatory bodies, and the signing of memorandum of understanding between your company and Krikia will be required to approve of your listing.

Any changes regarded to be major to an approved listing will require evaluation before it will be re-approved.

Fees & Payments Policy

Sellers may be charged for using some of Krikia services. This Fees & Payments Policy explains your fees and how to pay them.

• Types of Fees: Sellers may be required to pay the following types of fees. Please note that all fees are listed with the exception of value-added tax (VAT). It's important to note that all service fees, including prepaid fees, are non-refundable.
  • Listing Fees

    Sellers may be charged for using some of Krikia services. This Fees & Payments Policy explains your fees and how to pay them.

  • Transaction Fees

    When you make a sale through krikia.com, you will be charged a transaction fee of 5% of the price you display for each listing. This means that for every full or installment payment being made to you by a buyer, a 5% transaction fee will be deducted from the payment. This is also applicable when a buyer is charged a late penalty fee, 5% of the total payment will become the transaction fee. Transaction fees are deducted from your current balance as each sale occurs, and are reflected in your payment.

Orders

All orders for purchase are subject to approval by the Seller. All payments whether installment or outright, attracts no additional cost except processing fees chargeable by payment gateway service providers to be paid by Buyer(s) for every transaction.

• Property Allocation. As enshrined in a seller’s terms and condition, buyers can be granted allocation after making at least half payment for the property. The seller reserves the right to do so or not. If allocation did not take place prior to making half payment for the property, the property allocation shall take place not later than 2 months after payment is completed.

  Only those that made their payment as at when due are eligible to receive allocation halfway prior to the completion of their subscription payment.

• Order Cancellation. On Krikia.com, the only person who can cancel an order/subscription is the seller. The buyer can only request order cancelation. However, the seller is the one who cancels the property under subscription.

  As a seller, cancelling many orders and getting a ton of negative reviews might affect your ranking and customers may be hesitant to purchase from your listing.

• Late Penalty Fees. If a buyer fails to pay an installment sum on or before the due date(s), a late penalty fee of 3% - 5% interest specific to the amount due for the subscription plan frequency used for the said property will be charged. These fees are calculated as a percentage of the installment.

  For weekly installments, 3% of the amount due shall be charged on a weekly basis until payment is made by the Buyer. While, for monthly or yearly installments, 10% of the amount due shall be charged on a monthly basis until payment is made by the Buyer.

  The percentage interest rate multiplied by the number of misses, equals the total interest charged on the installment amount due. A buyer will have to pay the total interest and the total amounts due to be eligible to continue his subscription for the said property.

  Marketplace fee will be charged from the total amount paid by the Buyer.

• Installment Termination. Failure to pay an instalment sum on or before the due date(s) with 3 (three) misses based on subscribed payment plan frequency, entitles a seller to terminate an active installment plan and the money already paid refunded less an amount equal to 20% of the total installment sum already paid including the initial deposit if any.

Refunds

Buyer’s protection and refund policy is only applicable for payment(s) that passes through the onsite checkout process. Any payment to a seller that did not pass through our payment system will not merit our interference or refund.

Refunds for cancelled orders shall be issued by Krikia acting for and on behalf of the seller.

• Circumstances Requiring a Refund
  • A customer will be entitled to a full (100%) refund or another satisfactory remedy when:
    • the Merchant/Estate seller fails to or cannot provide the property or services within the validity period;
    • the property issued by the Merchant/Estate seller or services are materially different from what was advertised;
    • the Merchant/Estate seller has chosen to withdraw the deal from sale; or
    • he or she cancels the deal for any other reason besides the above
  • A customer will be entitled to 80% refund of total payments made when;
    • a customer fails to pay an installment sum after the due date with 3 (three) misses based on subscribed payment plan frequency, the buyer or the seller can terminate an installment plan and the money already paid refunded less an amount equal to 20% of the total installment sum already paid including the initial deposit if any;
    • for personal reasons decide to personally cancel and terminate an active installment purchase.

All refunds are processed not earlier than 30 days from the date of termination of the installment plan via a credit to the customer’s Krikia wallet from which the customer can choose to transfer it to his/her personal bank account or use it to purchase another property.

If you do refund a buyer’s money for a property, you need to cancel the order. That way, you’ll at least receive a refund from Krikia for your transaction fee. The transaction fee refund is applicable only for 100% refund to the Buyer.

The transaction fee is non-refundable for an 80% refund to the buyer. This means for a buyer to receive 80% refund; the seller will refund 80% of the total money received plus the percentage charged as the transaction fee by the marketplace. For example, a seller is charged 5% as a transaction fee for every sales transaction. If the buyer is to be refunded 80% of his money for failing to complete the purchase, the seller will have to refund 85% of the money received from the marketplace for the said subscription under purchase.

If you decide to refund a client, the payment and fees for the refund will be automatically deducted from your Payment account. If your balance is insufficient, the funds will be debited from the credit/debit card on file.

Force Majeure.

Except with respect to your payment obligations, neither party will be liable for failures or delays in the performance of its obligations hereunder due to causes beyond its reasonable control, including, in respect of the provision of the Service, failures or delays caused by our service providers, any act of God, terrorist attacks, inclement weather, accidental damage, vandalism, failure or shortage or power supplies, flood, drought, lightning or fire, strike, lock-out, trade dispute or labor disturbance, or any act or omission of government or other competent authorities.

Links To Third Party Websites

The Website may contain links to third-party websites or applications and our Services may include third-party content that we do not control, maintain or endorse. You expressly acknowledge and agree that we are in no way responsible or liable for any such third-party websites or applications, including, without limitation, their content, policies, failures, promotions, products, services, actions and/or any damages, losses, failures or problems caused by, related to or arising from those third parties or their sites or applications.

Warranty Disclaimers, Limitation of Liability

• If the person entering and/or signing this Agreement is doing so for the purpose of obtaining any Services on behalf of an organization, such person hereby represents and warrants that he/she has the authority to bind such organization to this Agreement. Each party represents and warrants that: (a) it has all right, power and authority to enter into and perform this Agreement; (b) the execution of this Agreement and performance of this Agreement will not violate any other agreement to which it is a party; (c) this Agreement constitutes the legal, valid and binding obligation of such party; and (d) it shall perform this Agreement in accordance with all applicable laws. No advice or information, whether oral or written, obtained by you from Krikia, or through the Services, the Website or Site Content will create any warranty not expressly stated herein.
• If you are a paying Krikia subscriber, Krikia warrants that the Services will materially perform the functions described for them on the Website, provided, however, the foregoing warranty shall not apply to the extent that any problem with the Services is caused by any act or omission by you. Your sole and exclusive remedy, and Krikia’s sole and exclusive liability, with respect to any breach of this warranty shall be that Krikia shall remedy the non-conformance upon receipt of written notice from you detailing such non-conformance or if Krikia is unable to do so, Krikia will refund a portion of the Fees you paid for the nonconforming Services during the period of non-conformance.
• If you are not a paying Krikia subscriber, you use the Services, the Site Content and the Website at your own risk, and you acknowledge that you are responsible for verifying and confirming the quality, performance, accuracy and reliability of the Site Content and Services and of any data obtained by you from the Site Content or Services.
• No advice or information, whether oral or written, obtained by you from Krikia, or through the Services, the Website or Site Content will create any warranty not expressly stated herein.
• Under no circumstances will you be entitled to recover from Krikia any incidental, consequential, indirect, punitive or special damages (including damages for loss of business, loss of profits or loss of use), whether based on contract, tort (including negligence), or otherwise arising from or relating to the use of the services, website or site content; harm or damage to your person or property as a result of using the services; you or anyone else’s conduct or acts in connection with the use of the services; or any actual or attempted communication or transaction between users, in each case, even if Krikia has been informed or should have known of the possibility of such damages. In the event that the foregoing sentence is not enforceable, Krikia’s maximum aggregate liability to you with respect to any damages arising in connection with use of the services, website or site content shall be the amount of any fees received by Krikia from you during the period prior to the date on which the cause of action accrued, whether such damages arise in contract, tort (including negligence), or otherwise. The foregoing remedies and limitations shall apply notwithstanding that any remedy fails its essential purpose.

Indemnification

By using the website or services, you agree that any legal remedy or liability you seek to obtain for actions or omissions of other users will be limited to a claim against the particular user or users who caused you harm. In the event that you have a dispute with one or more other users of the website or services (including, without limitation, any dispute between users regarding any potential or consummated transaction), and in consideration of our provision of the services, you hereby agree to release, remise and forever discharge Krikia and each of its agents, directors, officers, employees, and all other related persons or entities from any and all manner of rights, claims, complaints, demands, causes of action, proceedings, liabilities, obligations, legal fees, costs, and disbursements of any nature whatsoever, whether known or unknown, which now or hereafter arise from, relate to, or are connected with such dispute and/or your use of the Website or Services.

Ratings and Reviews

Only certified customers who have purchased through Krikia or cancelled their purchase can only submit a review to the listing page under subscription through their Purchase account profile.

Whether negative or positive, we will post every comment in full, and as quickly as possible, after being moderated to comply with our Review Guidelines. Some reviews may be temporarily truncated for the sake of brevity, but anyone on our Service can still access the entire review. Reviews may also sometimes be summarized for the sake of brevity and readability. We will also provide transparency over the status of submitted content.