Introduction

This Privacy Policy describes how Krikia Global Ltd. ("Krikia," "we," "us," "our") collects, uses, and shares information about you when you visit and interact on our website (mobile and desktop) and mobile app (collectively, "Site") or other means connected to the Sites (such as contacting our customer service team via chat or email). Krikia.com is thoroughly committed to protecting the privacy of our site visitors and customers. We fully appreciate and respect the importance of privacy on the Internet. We respect each visitor's and customer's right to personal privacy. To this end, we collect and use information throughout our site as disclosed in this Privacy Policy. Please read this policy and make sure you’re happy with it before using our services.

The Kinds of Information We Collect

• Information You Provide: We collect content, images, and other information that you provide to us when you access our Services, including when you complete web forms on Krikia.com or in our mobile application; create an account with us; communicate with us about our Services via comments, direct message, e-mail, SMS message, or phone; or respond to one of our surveys.

  Categories of personal information that you may provide to us include:

  • Your name, address, phone number, and e-mail address;
  • Information about your next-of-kin;
  • Photos and videos of you, your company and your listings;
  • Listings you visit or view through our Services and your opinions about those listings;
  • Reviews or comments you leave on our Services or on other public websites or Services associated with us, such as social networking platforms;
• Listing Company: When property company list properties for sale on the Website, we collect the name, telephone number and email address of a contact person including any other person given access to the company listing account. We also collect bank account information of the listing company so we are able to process payments in connection with the successful sale of listed properties
• Information We Collect from Your Device(s): We may collect the following information, which may or may not constitute personal information, from the device that you use to access our Services:
  • Device attributes such as the operating system, hardware and software versions, battery level, signal strength, bandwidth, available storage space, browser type, app and file names and types, and plugins;
  • Information about operations and behaviors performed on the device, such as mouse movements (which can help distinguish humans from bots) or whether a window is in the foreground or background, as well as recording clicks, mouse movements, scrolls, keystrokes, and other information about your browsing session;
  • Information you allow us to receive through device settings you turn on, such as access to your GPS location;
  • Network and connection information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, and IP address; and
  • Data from cookies, tags, pixels, web beacons, and log files stored on your device, including cookie IDs, page views, how often you visit our Services, and links you click on, as well as recording clicks, mouse movements, scrolls, keystrokes, and other information about your browsing session.
  • When you can decide to participate in our referral programs or other promotions, and doing this will also mean providing us with personal data. In addition to that, you can provide us with feedback or ask for help with using the Sites or our various communications platforms.
• Information We Collect When You Call Us: We may monitor or record phone or video calls with you for quality purposes. Our customer service team members also enter certain personal information you provide into our customer service databases to ensure continuity and consistency throughout your experience with Krikia.com.
• Information We Collect Through Our Mobile Applications: When you access our Services through our mobile applications, we may receive certain mobile device data such as a unique identification number associated with your device, your device type and manufacturer, your mobile carrier, subscriber status, payment method, phone number, caller ID data, or, depending on your mobile device settings, your location information, including GPS coordinates. This information may also include a recording of your clicks, scrolls, keystrokes, and other information about your mobile app session.

Where you are making a purchase on behalf of someone else, it is your responsibility to ensure that the person or people you have provided personal data about are aware that you have done so, and have understood and accepted how Krikia uses their information (as described in this Privacy Policy).

How We Use This Information

• To Provide Our Services: We use the information that we collect about you to deliver our Services, including to personalize features and content to you. We use the information to give you options for property buying and selling that may be relevant to your individual circumstances.
• Aggregate Information: We will also create statistical, aggregated data relating to our users and the Website for analytical purposes. Aggregated data is derived from Personal Information and Web Tracking Information but in its aggregated form it does not relate to or identify any individual. This data is used to understand our customer base and to develop, improve and market our services.

  We may also allow third-party cookies on our website to assist in enhancing the website. For example, we allow Google to provide us with analytics on our website traffic.

• To Advertise Our Services: We may use information collected about you to provide you with relevant information about additional Services that Krikia or our affiliated companies offer, such as our trade-in program, property financing, and title insurance services. Specifically, we use information about how you interact with our Services, combined with information you provide us and information we collect from other sources, to serve you relevant advertising.
• To Do Market Research: We are constantly striving to improve our customer experience. We conduct research into all aspects of the property buying and selling process to try to identify ways to make it better. Sometimes we use partner companies to conduct surveys of willing participants who offer suggestions as to how we might improve our Services. We also aggregate and analyze consumer information that we collect through our Services and from conversations with our customer service representatives to identify trends, which inform how we change and grow.
• To Support Information Security and Debugging: We may use information about you and your use of the Services to detect security incidents, protect against malicious, fraudulent, or illegal activity, and improve the security of our Services. We may also use this information to debug our Services to identify and repair errors that impair existing intended functionality.
• In Connection with a Dispute: We may use personal information to prosecute or defend against claims in court and other dispute resolution forums. Also, Krikia may use Personal Information to the extent required by law or legal process, or if in Krikia's reasonable discretion use is necessary to investigate fraud or any threat to the safety of any individual, to protect Krikia's legal rights or to protect the rights of buyers and third parties.
• Uses of Device Information: We generally use this information for your convenience and to improve our Services. For instance, we may use it to: (i) remember your personal information so that you do not have to re-enter it; (ii) provide you with customized content and information, including advertising; (iii) monitor the effectiveness of our Services; (iv) monitor aggregate metrics such as total number of visitors, traffic, and usage patterns; or (v) diagnose or fix technology problems.

How We Protect Your Information

• Safeguards: We use commercially reasonable physical, electronic, administrative, and procedural safeguards to preserve the integrity, confidentiality, and security of all personal information collected through the Services. However, no security measure, system, or control is infallible. Therefore, like all businesses, we cannot guarantee that our Services are invulnerable to attack or misuse.
• Your Role: You have a major role in the security and privacy of your own information. For example, you should not provide us with personal information that we do not request. Additionally, you are responsible for controlling access to any personal computing device through which your information may be stored or accessed. You are also responsible for safeguarding any passwords or other log-in credentials that may be used to access your information, including in the Krikia.com environment. We recommend that you log out of any account when you are done using it.
• Third Parties: Please remember to review the privacy settings and security policies of third-party sites and services that you use, such as social media networks. We are not responsible for the privacy or security measures of any third party.
• Incident Response: In the event that the security of any personal information under our control is compromised, we will take reasonable steps to investigate and mitigate the situation, including, when appropriate, notifying those individuals whose information may have been compromised and taking other steps in accordance with applicable laws and regulations.

What Information Do We Disclose to Third Parties?

• Krikia’s Disclosure of Personal Information: We will use the Personal Information you give us to fulfill the services you request from us. This may include sharing such Personal Information with any of our Contractors, or with any property listing company, representative, broker, property manager or with whom you may wish to enter into a sale contract. Except as set forth in the previous sentence, as described under "Permitted Disclosures" below, and as otherwise authorized by you, Krikia will not disclose Personal Information to any third party. Krikia shall in no event be liable to you for any use or misuse of Personal Information by any third party with whom your Personal Information has been shared in accordance with the terms of this paragraph.
• Web Tracking Information: We may disclose Web Tracking Information to Contractors in order to analyze the performance of the Website and the behavior of users, and to operate and improve the Website. Certain Web Tracking information, such as the popularity ranking of certain pages of the Website, may be published on the Website and so disclosed to all users of the Website.
• Aggregate Information: We may disclose aggregated data that does not contain Personal Information to any third parties, such as potential customers, business partners, advertisers, and funding sources, in order to describe our business and operations.
• Permitted Disclosures: Notwithstanding the foregoing, Krikia reserves the right to disclose any information we collect in connection with the Website, without further notice to you to any successor to Krikia's business as a result of any merger, acquisition or similar transaction; and to any law enforcement or regulatory authority to the extent required by law or if, in Krikia's reasonable discretion, disclosure is necessary to investigate fraud or any threat to the safety of any individual, to protect Krikia's legal rights or to protect the rights of third parties.
• Third Party Ad Servers: We may allow other companies, called third-party ad servers or ad networks, to serve advertisements on the Website. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on the Website. They automatically receive your IP Address when this happens. They may also use other technologies (such as cookies, JavaScript, or web beacons) to measure the effectiveness of their advertisements and to personalize their advertising content. Further, these advertisers may also serve ads to you on other websites (including ads for our products and services) based on information collected from you while using the services available through the Website. For example, we use Google’s “remarketing” service to target Krikia ads to you based on your prior use of the Website when you visit other sites in Google’s content network.

Payment Information

We and our third-party service providers collect information relating to your transactions with Krikia.com marketplace, including details regarding payments you’ve made through our sites or apps. We use third-party payment tools to process and store payment information like credit card numbers or bank account information. We don’t store this information ourselves.

Although we often collect the personal data described above directly from you, we may also collect certain information through our business partners, service providers, and other third parties that collect it on our behalf, such as communications providers, data brokers, payment processors, payment system providers, and information technology providers.

Please note that we link the personal data we collect in connection with our services with the other personal data that we collect and may use it for the purposes we describe in more detail in the other sections of this Privacy Notice.

Opting Out of Our Communications

If you would like your Personal Information removed from our mailing list or database, please contact us at support@krikia.com. In the event of any such removal, Krikia.com may retain copies of information for its archives.

Accessing, Updating or Deleting Your Personal Information

You can access, review, update, correct and/or delete your Personal Information by using the profile editing tools on the Website or by contacting us at support@krikia.com. Krikia reserves the right to verify your identity in order to provide such access.

Even after you remove information from your profile or delete your account, copies of that information may remain viewable elsewhere to the extent it has been shared with others. However, your name will no longer be associated with that information on the Website. Additionally, we may retain certain information to prevent identity theft and other misconduct even if deletion has been requested. Removed and deleted information may persist in backup copies indefinitely, but will not be available to others.

Links

The Website or mobile application may contain links to other websites. Krikia is not responsible for the privacy practices or the content of those websites. Users should be aware of this when they leave our site and review the privacy statements of each website they visit that collects information. This Privacy Policy applies solely to personal information collected by Krikia.

Third Parties

We may, in our sole discretion, (a) delegate or subcontract the performance of any portion of the Service to third party service providers, and (b) make available one or more Third Party Products to you in connection with the Service. Third Party Products may be separately licensed to you by their respective providers. If you access a Third Party Product from the Service, you do so at your own risk, and the User understands that these Terms and the Privacy Policy do not apply to your use of such sites. You expressly relieve us from any and all liability arising from your use of any Third Party Product, and we make no representations or warranties of any kind in respect thereof. PLEASE ALSO VISIT THIRD PARTY WEBSITES TO REVIEW THEIR TERMS OF USE.

Cookies

Our websites and apps use cookies and other similar technologies. A cookie is a piece of information we automatically place on your device so we can remember something about it or you. When you first visit our website, we'll ask for your consent to set non-essential cookies such as for advertising and personalisation. Cookies help us monitor and improve our services, and to personalise your experience.

Data Retention

We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you), which includes (but is not limited to) the period during which you have a Krikia account. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will store your hashed email address, phone number, identification documents, and information on the fact your account has been blocked after fulfilling your request on deleting your personal data.

Indemnification

You agree to indemnify, defend and hold us and our affiliated companies, shareholders, officers, directors, employees, agents or suppliers harmless from any and all claims or demands, made by any third party due to or arising out of your use of this Website or through your password or otherwise, the violation of these Terms of Use by you, or the infringement by you of any intellectual property or other right of any other person or entity.

Amendments

Krikia may modify or amend this policy from time to time. If we make any material changes, as determined by Krikia, to this Privacy Policy, including in the way in which Personal Information is collected, used or transferred, we will notify you by e-mail to the address specified in your Krikia profile or by means of a notice on the Website prior to the change becoming effective.

Users Under 16 years of Age or Considered a Minor

The Website does not knowingly collect personal information from users under the age of 16 or who may be considered a minor. If you are under the age of 16 or considered a minor based on your local laws, you are not permitted to use the Website.

Trademark Notice

The trademarks, service marks, trade names, domain names and logos (“Trademarks”) displayed on the Services are either pending, registered or unregistered Trademarks of Krikia Global Ltd. You may not use any of the Trademarks without express written authorization of Krikia Global Ltd. If you have any questions with respect to these copyright and trademark notices or for further information on intellectual property matters, please contact support@krikia.com.

Terms of Use

This policy forms part of, and is subject to, the provisions of Krikia's Terms of Use.